ACCOMODATION BOOKING TERMS AND
CONDITIONSACCOMODATION BOOKING TERMS AND CONDITIONS
These Terms and Conditions shall apply to the booking of accommodation, use of
the facilities and services at the hotel as detailed in your confirmation of
reservation document (Hotel) by you as a customer (whether private or as
a business). These Terms & Conditions shall take priority and precedence
over any other terms and conditions purported to apply to your booking
accommodation at the Hotel. We do not accept any alternative terms and
conditions unless we provide prior written consent signed by a director of the
1.1 Booking accommodation or the use of any of our services at the Hotel
indicates full acceptance, without reservation, of these Terms and Conditions
which are fully incorporated into the agreement you have with us when we accept
declare that you are of 18 years of age or older and have sufficient legal
capacity to be bound by these Terms and Conditions.
2. Use of the Hotel’s reservation services
2.1. Reservation Services
2.1.1. Online reservation services: the online reservation services are for
reserving a room at the Hotel online including by way of our website. The use
of these services indicates the full acceptance, without reservation, and the
validity of each and every one of these Terms and Conditions. Our Terms &
Conditions may be updated without further notice and you are strongly advised
to check for any updates that may affect your booking.
Procedure for entering into a contract: when using the service: the customer
will receive a confirmation e-mail which will include his or her reservation
booking number. That e-mail serves as proof of your reservation. Please check
the confirmation in order to avoid any possible misunderstanding. Should there
be any incorrect detail or unacceptable term or condition, please contact us
within two days of receiving the confirmation. We cannot be responsible for
incorrect contact details that you provide including incorrect email addresses.
Acceptance of your booking will be made following receipt of your deposit or
where we have received correct and acceptable credit or debit card details.
Guarantee and cancellation policy: reservations made through the website will
be guaranteed by the credit/debit card provided by the customer when completing
the booking form. Failure to check-in or cancel before the cancellation
deadline (up until 24 hours prior to check-in) means an automatic charge to the
credit/debit card of the amount corresponding to one night’s stay at the rate
provided at the time of the booking.
Reservations made by telephone or in person will be provided with written
confirmation of the reservation. These Terms and Conditions shall apply to
reservations made by telephone or in person.
During major sporting or cultural events including Liverpool FC home games,
certain rates may not be available. Certain dates may be subject to booking a
minimum length of stay. All rates are subject to availability.
Long Reservations: reservations for more than 6 nights are guaranteed by paying
percentage of the total amount for your stay. When this payment has been
received, your reservation will be confirmed by e-mail. If you cancel your
reservation between 7 days and 48 hours before your scheduled arrival date, 25%
of the total amount for your stay will be charged. For long stays, confirmation
deposits are not returned. If you cancel your reservation 48 hours or less
before your scheduled arrival date, 100% of the total amount for your stay will
Events: events take place on a regular basis at the Hotel. If there are
events taking place on the dates of your stay you may wish to cancel your
booking (subject to these Terms and Conditions). Please contact us in advance
to ask whether there are any events at the time of your stay. We cannot
guarantee that we will have details at the time of your request. Cancellation
charges may still apply in accordance with these Terms and Conditions
Reservations team will personally handle any cancellation request you may have.
2.1.5The Hotel requests deposits to secure your reservation. The Hotel is entitledto
use deposits to cover its reasonable losses that are a consequence of a
cancellation. We endeavour to seek replacements to your cancelled reservations
but that is not always possible. Onlyone credit or debit card can be used upon check in for any security deposit.
Nothing in these Terms and Conditions shall affect your rights as provided by
the Consumer Protection (Distance Selling) Regulations 2000 (including any
amended and similar regulations).
2.2. Use of the services
You must not use our services or any part of the Hotel for purposes that are
unlawful, immoral, offensive, unsociable, elicit and/or which are contrary to
these Terms and Conditions, are injurious to the rights and/or interests of
third parties or which may, in any way, damage the reputation the Hotel or our
services. The Hotel shall have the right to refuse entry to or remove from the
Hotel any person who the Hotel considers to be in breach of this term.
2.3. Right to modify
Although every effort is made to ensure the accuracy of the information set out
on the website and any promotional materials, we do not accept responsibility
for any errors or omissions and we reserve the right to vary, amend, supplement
or cancel any of the information or offers featured at any time. We also
reserve the right to modify services provided at any time and our terms and
conditions including these Terms and Conditions.
2.4. Hotel categories
The hotel categories displayed follow the star system used in the UK and the
number of stars for each hotel is determined by the different parameters that
make up the official hotel classification system.
2.5 Rooms with two single beds (twin room) / double rooms
Sometimes a room with two single beds will be assigned even though thereservation
was for a double room. If it is essential that your room has a double bed, we
advise you to let us know and we will ensure that the hotel reservation team
receives this information. Often double rooms have two single beds that are
joined to make a double bed. We cannot guarantee that a double room may be
2.6 Reservations of 10 or more people count as group reservations
Group reservations should not be divided into several smaller reservations.
Payment and cancellation terms for group reservations will be confirmed along
with each group reservation request.
2.7 Check-in and check-out times
Your accommodation is available from 3pm on the day of arrival. There may be
circumstances where availability is delayed and we shall not be liable for such
delays. Rooms must be vacated by no later than 11am on your departure date
unless otherwise agreed in writing by the management of the Hotel. We shall be
entitled to charge for an additional day if you have not vacated your room by
11am on the day of departure.
Payment for reservations is done when the reservation is made. Independently of
whether or not confirmation has been issued, reservations may be cancelled
where payment has not been received or if the customer has a paymentoutstanding
for any other, unrelated reservation. Please be advised all payments are non-transferableand non-refundable.
Security Deposit on Check – in A pre authorization up to the value of £50.00 per person on your booking, willbe required upon check in. Only one credit or debit card can be usedupon check in for the security deposit and weask you to have this arranged prior to your arrival
2.9.1 Our packages and pricing will fluctuate depending on availability and
demand. All prices are subject to change without notification and are inclusive
of VAT at the current prevailing rate (unless otherwise stated). Your price
rate is guaranteed once you have received email confirmation in accordance with
clause 2.1.2 of these Terms and Conditions.
Promotional codes cannot be applied to previously placed orders. They are not
transferable or redeemable for cash or credit. To apply a promotional code, you
must enter it prior to completing the booking. Offers using the promotional
codes are subject to availability.
Cancellations made outside of office hours must be sent directly to reception
at the Hotel. For groups of 10 or more people, different cancellation terms
will apply – these will be notified when the reservation is made. We reserve
the right to cancel reservations which, in our reasonable opinion, we consider
to be fraudulent or inappropriate. The management of the Hotel shall have the
exclusive right to waiver or reduce any cancellation charges.
2.11 Discounts for children
2.11.1 Children under two years of age stay free. A cot will be made available
except where indicated to the contrary when making the reservation. Pricing
policies relating to children vary. It is possible that, at check-out, the
hotel will charge for breakfast for children aged two to 12 years where payment
has not been made for accommodation.
We must be informed of minors less than 18 years travelling alone (or with friends
of similar age) before making the reservation and our prior approval is
required before confirmation. Where we are not advised of this in advance, we
may be entitled to deny accommodation to minors less than 18 years of age who
arrive without an accompanying parent.
the highly unlikely event that we are unable to provide the accommodation
reserved, you accept that our responsibility shall be limited to finding
alternative accommodation of a similar level and offering suitable transport to
that alternative accommodation. The Hotel takes all necessary precautions to
ensure that this does not happen and it is very rare. The customer also accepts
that advance warning of such a change of hotel cannot be guaranteed. We shall
not be responsible for costs, losses or damage arising from or related to
relocation. We shall not be liable to a customer for losses suffered as a
consequence of the customer’s rejection of our offer of alternative
2.11.4 If the customer is not satisfied with any aspect of the alternative
accommodation you must make this known immediately to the management of the
alternative establishment, giving them the opportunity to rectify the
2.12 Special requirements
If you have special requirements please inform us at the time of booking.
3. Protection of your personal data
We take our customer’s privacy as a matter of extreme importance. Please see
4. Spa facilities
Our customers may have the right to use various spa and health club
facilities offered. These may be free to use of offered at a discount for
customers of the Hotel during their stay. Please check at reception to see such
availability. All use will be subject to the rules and terms and conditions of
the respective facilities.
5. Liability and Indemnity
liability for any loss or damage suffered by customers shall be limited to that
which arises out of the negligence of our employees, subcontractors or agents.
Notwithstanding sub-Clause 5.1 above, we shall not be liable for any indirect
loss or damage which may be suffered by a customer including, but not limited
to, loss of income, loss of business, loss of profits, loss of opportunity,
loss of anticipated savings, loss of data or loss of enjoyment.
Nothing in these Terms and Conditions purports to limit or exclude our
liability for death or personal injury caused by the negligence of the Hotel,
its employees, subcontractors or agents; fraud or fraudulent misrepresentation;
or any other matter for which it would be illegal for us to limit or exclude
6. Force Majeure
We shall not be liable for any failure or delay in performing our
obligations where such failure or delay results from any cause that is beyond
our reasonable control. Such causes include, but are not limited to:power
failure, internet service provider failure, industrial action, civil unrest,
fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental
action or any other event that is beyond our control.
7. No Waiver
No failure or delay by us in exercising any of our rights under these Terms
and Conditions shall be deemed to be a waiver of that right, and no waiver by
us of a breach of any provision of these Terms and Conditions shall be deemed
to be a waiver of any subsequent breach of the same or any other provision.
You shall not be entitled to set-off any sums in any manner from payments
due or sums received in respect of any claim under the booking or any other
agreement at any time.
9. Third Party Rights
No part of the booking agreement or these Terms and Conditions is intended
to confer rights on any third parties and accordingly the Contracts (Rights of
Third Parties) Act 1999 shall not apply to such agreement and/or these Terms
10. Entire Agreement
agreement and these Terms and Conditions contain the entire agreement between
you and us with respect to its subject matter and may not be modified except by
an instrument in writing signed by a director of the Hotel
10.2You acknowledge that, in entering into the booking of your
accommodation, you do not rely on any representation, warranty or other
provision except as expressly provided in these Terms and Conditions, and all
conditions, warranties or other terms implied by statute or common law are
excluded to the fullest extent permitted by law.
In the event that one or more of the provisions of these Terms and
Conditions is found to be unlawful, invalid or otherwise unenforceable,
that/those provision(s) shall be deemed severed from these Terms and Conditions
and the remainder of these Terms and Conditions shall be valid and enforceable.
12. Law and Jurisdiction
These Terms and Conditions and booking agreement (including any
non-contractual matters and obligations arising therefrom or associated
therewith) shall be governed by, and construed in accordance with, the laws of
England and Wales whose courts shall have exclusive jurisdiction.